Privacy Policy

1. Who we are

Feasly Technologies (DIFC) Ltd (DIFC Registration No. 10981) ("Feasly", "we", "us", "our") is a company incorporated in the Dubai International Financial Centre, Dubai, United Arab Emirates.

This Privacy Policy explains how we handle personal data when you visit feasly.com, request access, contact our team, or use our real estate feasibility platform at app.feasly.com and its connected features (the "Service").

2. Legal framework

Our processing is subject to the DIFC Data Protection Law No. 5 of 2020 and its applicable amendments and regulations. Other data protection laws, including the EU or UK GDPR, may also apply depending on the circumstances.

We act as controller for website enquiries and our account administration. Where we process personal data within your organisation's project content on its behalf, the applicable service agreement and data processing terms also govern that processing.

3. Data we collect

3.1 Account and contact data

We collect the details you provide, such as your name, email address, company or team, role, reason for contacting us, and any project note or message. Account registration and support may require additional information relevant to your request. Required and optional fields are identified on our forms.

3.2 Service usage data

We process the project information you provide, including financial assumptions, uploaded files, model changes and generated outputs, to deliver the Service. When you use the Analyst, this can include your messages and relevant model context. Voice features process the audio you submit and the text needed for transcription or spoken responses. You retain your rights to your project content.

3.3 Technical data

Our website, hosting and security services process technical information such as IP addresses, browser and device information, requested pages, timestamps and security events to deliver the site, diagnose problems and prevent abuse.

3.4 Access requests and communications

Requesting access or sending an enquiry lets us respond to that request; it is not a newsletter subscription. If you separately choose to receive marketing updates, we use your contact details for that purpose and provide a way to unsubscribe.

4. How and why we use your data

• To take steps at your request before entering into a contract, and to provide the Service under our agreement with you
• To authenticate users, manage accounts and send service notifications needed to operate the Service
• For our legitimate interests in responding to enquiries, providing support, maintaining the Service and preventing fraud or misuse
• To meet applicable legal obligations, including responding to lawful requests and maintaining required records
• With your consent where required, including for optional marketing communications

5. Hosting and international processing

Our core hosting uses Oracle Cloud infrastructure in the UAE. Supporting services, including website security, email delivery and AI or voice providers, may process information in other countries. The processing involved depends on the features you use and any arrangements agreed with your organisation.

International transfers are subject to applicable data protection requirements. Contact privacy@feasly.com for information about the providers and transfer safeguards relevant to your use of Feasly, or to discuss specific data residency requirements before using a feature.

6. Data sharing

We do not sell your personal data. We may share data with:

• Infrastructure and email delivery providers, including Oracle Cloud
• Cloudflare for website delivery, security and Turnstile form protection
• AI and voice providers, including Anthropic for Analyst responses and ElevenLabs for voice features, when those features are used
• Authentication or other connected services configured for your organisation
• Legal authorities where required by applicable law or regulation

The information shared depends on the service being provided. For example, the Analyst uses your conversation and relevant model context, while voice services receive the audio or text needed for the voice feature. Contact us for details of the processing terms that apply to your organisation.

7. Data retention

We retain information for the purposes described in this policy, taking account of your account or enquiry, our agreement with you, security needs and applicable record-keeping obligations. Deletion from active systems and the expiry of backup copies can follow different schedules. Contact us to request deletion or to confirm the export and retention arrangements for your account. Nothing in this policy reduces an export or retention commitment in your agreement with us.

8. Your rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at privacy@feasly.com.

Rights are subject to applicable law, and we may need to verify your identity before responding. You can also raise a concern with the DIFC Commissioner of Data Protection or another competent data protection authority.

9. Cookies and website security

The Service uses cookies and similar storage where needed for sign-in, security and preferences. The website also uses browser storage for display preferences. Our public website does not load optional advertising or session-replay analytics. Any future optional analytics will be described here and subject to any required consent.

Our enquiry forms use Cloudflare Turnstile to distinguish people from automated traffic. Turnstile processes technical signals such as your IP address and browser information. See Cloudflare's Turnstile Privacy Addendum for details.

10. Security

We use access controls, encrypted connections and operational safeguards to protect information. No service can guarantee absolute security. For security-related enquiries or details of the measures relevant to your organisation, contact privacy@feasly.com.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users and posted on this page with an updated revision date.

12. Contact

For privacy-related enquiries:

Feasly Technologies (DIFC) Ltd
Dubai International Financial Centre
Dubai, United Arab Emirates
Email: privacy@feasly.com